Commitment to Quality Care

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If you have a particular concern or complaint regarding the service you have received, we encourage you to make your thoughts and observances known to us by speaking with a Care Home Medical team member. We encourage and welcome your feedback which helps us to improve. If we are unable to adequately resolve your concern, you may also speak with the Augusta Health Patient Relations Coordinator by calling 540-332-4893.

If you have a concern regarding the quality of care you are provided by Care Home Medical who is a Joint Commission accredited organization, you may discuss your quality concerns with The Joint Commission by calling 1-800-994-6610 toll free between 8:30 AM to 5:00 PM Central time during weekdays or on-line at Or you may mail your complaint to the following address.

Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, Illinois 60180