Return and Exchange Policy
We will issue a full refund for most items returned within 30 days in new condition, with the original receipt, packaging and accessories. Some exceptions apply. See below.
Items worn or potentially worn against the skin are not returnable. These include but are not limited to undergarments, compression stockings, oxygen cannulas, disposable supplies, bathroom hygiene items and wound care.
Enteral Food and Formula are not returnable.
Rental items: Most equipment is rented for a minimum of one month, a refund cannot be made for any unused portion of time.
Items billed to an insurance company: We cannot accept any returns on items already billed to an insurance company beyond 30 days
Compression Stockings: We will gladly exchange your stockings under the following conditions: must be returned within 30 days from the date of purchase, must have a copy of the receipt, and must be laundered by customer prior to return.
Respiratory Mask Program: Patients can exchange style of mask for a similar style of mask within 30 days from day of initial fitting. Be sure to discuss promptly with your Respiratory Therapists as problems present.
Special order items: All special order items are non-returnable and require payment in full prior to ordering.
Warranties: All warranties will be followed according to manufacturer's guidelines. Care Home Medical reserves the right to charge for services not covered by the manufacturer's warranty.